Solutions

eC²® maps a course for organizations to dramatically improve profitability, efficiency, and service culture. Our solutions have been designed to support each connection within the eC²® model.

Employee

Satisfied employees lead to satisfied customers.

Service Principles

Provide clear direction for all staff and consistency across all departments.

  • Foundations: Customize your organization’s unique service values. 

  • Leading a Culture of Service: Prepare leaders to live and support service values.

Communication

"Communication works for those who work at it." – John Powell

  • Everything DiSC Workplace®: Help build better communication-one relationship at a time. Involve everyone in your organization, regardless of title or role, to improve the quality of your workplace. Learn more about how Everything DiSC Workplace® will take your organization to the next level:

  • Internal Communication Campaigns: Share knowledge and information with your team that is honest, consistent and timely.

Leadership

Engage company leaders in the service improvement process.

Learning & Development

Make learning an innate part of your organization's overall customer experience strategy.

  • Everything DiSC Workplace®: Help build better communication-one relationship at a time. Involve everyone in your organization, regardless of title or role, to improve the quality of your workplace. Learn more about how Everything DiSC Workplace® will take your organization to the next level:

  • Everything DiSC® Management: Teach managers how to bring out the best in each employee. Managers will learn how to read employee styles and adapt their styles to manage each individual more effectively.
  • Everything DiSC® Sales: Teach your salespeople to connect better with their customers. Salespeople will understand their own sales styles and learn to read customers DiSC styles to better meet customer needs and close more sales.
  • Front Line Learning: Equip your customer-facing staff with tools and skills to best represent your brand and products.

  • New Employee Orientation: On-board your newly hired employees to better understand their purpose, and your expectations.  

  • Manager Development Series: Prepare managers to develop an efficient, productive and positive workforce.

Processes

Design processes that support, not hinder, service delivery for both customers and employees.

  • eMapping: Find out where your organization is dropping the ball-or wildly succeeding, and initiate continuous improvement.
  • Identifying Competencies: Create a development path for each position within your organization.
  • Sustaining a Culture of Service: Learn what works in your organization and operationalize it for a thriving service culture.
  • Process Audits: Identify the processes in your organization that either help or hinder your service goals.

Customer

Know what your customers are thinking-even if they haven’t told you.  

  • Customer Satisfaction Surveys: Gain actionable feedback from customers about their experience with your organization, based on their standards.